We prefer to invoice clients to then make payment by BACS or cheque, however we can also provide secure payment links for card payments. 

Events are to be paid for (or have a purchase order in place) at least five working days before the first start date of any hire, unless other invoicing arrangements have been specifically agreed. On completion of the event, an additional or updated invoice may include any agreed additions.

We offer a 25% price reduction on full day bookings for registered charities and DWP contract-holders.

We would be happy for you to visit and view our rooms if you’re interested in hiring from us. Please contact us in advance to arrange a date/time that suits and when rooms are available for you to view.

• Up to 21 calendar days before a booking: Bookings may be cancelled, postponed or rescheduled up to 21 calendar days before they start, at which point we will issue you with an invoice. Payment is then due within 15 calendar days from the date the invoiced is issued (as stated on the invoice).

• Between 8 – 20 calendar days before a booking: If you request to cancel, postpone, or rearrange your booking between 8 and 20 calendar days before your scheduled booking, the invoice will remain payable in full, and we will provide a credit towards your next booking of 50% of the original invoice value.
• Within 7 calendar days of a booking: If you request to cancel, postpone, or rearrange your booking within 7 calendar days of your original booking date, the invoice will remain payable in full. A cancellation reference will be given and must be retained as proof of cancellation. You will be issued with a receipt for this charge

• Cancelling add-ons: For add-ons such as tea, coffee and lunch – changes may be requested up to 7 calendar days in advance and are subject to our approval. You will receive either an amended invoice or an additional invoice for additional add-ons requested. All optional add-ons become non-refundable 7 calendar days before the booking start date.