FAQ

General

how does the venue feel?

Our rooms are located in a spacious building which has a professional yet friendly atmosphere with plenty of shared communal space.  All rooms and facilities benefit from from rigorous cleaning and sanitising preparations and this further helps the venue feel safe and comfortable for attendees. Room uses are typically professional in nature (e.g. training, exams, meetings) although we are happy to discuss any potential event.  Our overall aim is simply for all attendees to feel very satisfied in having spent time in a venue that is equipped, dedicated and prepared for meeting and learning.

WHAT HAPPENS WHEN PEOPLE ARRIVE?

We signpost events from entry door to allocated rooms to help everyone gets settled in the right place.  Subtle but prompt attention is provided for any hosting or technical points on arrival by friendly and available on-site staff.

WHAT ROOM CONFIGURATIONS DO YOU OFFER?

Rooms are usually allocated or configured with a layout to suit the nature and aims of the day's events.  We have both rooms that are entirely flexible in their layout and also a number rooms with a fixed central table.  Flexible rooms can be with chairs and desks in classroom style and facing-front - for when people are primarily here to absorb information.  Flexible rooms can also be exam-style - where often the preference is for candidates to face walls while invigilators can supervise easily from a central desk.  Central table layouts (either in rooms dedicated to that layout, or or in flexible layout rooms) are ideal for people facing inwards when maximum interactivity is an important consideration. Theatre-style arrangements mean that attendees do not have a table or desk, but are great for imparting information to larger groups. If you need specific distancing - perhaps, 1-metre, 1.5-metre or 2-metre between attendees - just let us know and we can advise accordingly for recommended room capacities.   Other alternatives we have provided for rooms includes having general space for items like treatment-beds and/or space for moving around for physical practice.

CAN I ACCESS MY ROOM BEFORE MY HIRING?

Trainers, facilitators and organisers can generally arrive c. 8:00 a.m. on day of hire ... or if alternative prior access or drop-off before then is important, please ask.

IS THE VENUE wheelchair accessIBLE?

Our training rooms and suites are all accessible for wheelchair users and a wheelchair accessible toilet is located on the ground floor.  A wheelchair lift bypasses the six stairs to ground floor reception and is accessed through the right hand door as facing the building.
Software & EQUIPMENT

WHAT ARE YOUR INTERNET SPEEDS?

In a word, fast. Our main internet connection is a 500MB synchronous Hyperoptic connection, firmly putting us amongst the strongest internet facilities in Glasgow. We also have additional 100MB and  backup connections - and we  can provide wired Ethernet connections on request.

DO YOU PROVIDE TECH SUPPORT?

Staff attention is included as standard.  Our IT support team are experienced with software, hardware and internet usage and are available on-site - throughout the entirety of your room booking.  

WHAT KIND OF SOFTWARE IS ON YOUR COMPUTERS?

Windows, Edge and Chrome, and we can supply Microsoft Office as standard if required.  If you need anything else of your own added, please let us know.

Can software be installed BEFORE EVENTS?

We can usually help with installing your own software or requirements in advance - providing this has been requested and agreed over a week ahead of booking start date.  This is free of charge (or discussable if expected to take more than 30 minutes) - or you can simply install files/apps on the day - USB access is available on all of our computers.

CAN i discuss further what i might need?

Please call, or mail or ask for a Teams / Zoom discussion if you would like to talk over anything you may have in mind.  We are happy to talk over options, ideas and what might be possible.

CAN I VIEW THE VENUE TO EXPERIENCE WHAT IS LIKE?

Anyone interested in future potential hires are always welcome, however we would appreciate if you call to make an informal appointment first, so we can make sure that we are available to show you around - and that anything you may be interested to see is available to view at that point.
"Excellent experience, coronavirus precautions very good, nothing too much trouble."  Craig Chandler, C&M, training Mason Evans July 2021. 
invoicing & Payments

HOW ARE ROOMS PAID FOR? 

We prefer to invoice established organisations to then make payment by BACS or cheque, however we can send secure payment links for card payments. 

WHEN does payment need to be made?

Unless other invoicing arrangements have been specifically agreed, we expect events to be  paid for or have a purchase order in place at least five working days before the first start date of any hire. On completion of the event, an additional or updated invoice may include any agreed additions and requested extras.

Do you HAVE ANY CHARITY DISCOUNTS?

We offer a 10% price reduction for registered charities.

What is your CANCELLATION policy?

if a decision is made to no longer proceed with a booked event owing to organiser / participant choice or inability to proceed - then we charge at full cost for any cancellations made within five working days of any event start date.  We would however appreciate two calendar weeks as a courtesy, so that other clients can benefit from availability. See link below to see full standard terms and conditions.
Location

where are you?

The Pentagon is located at 36 Washington Street, near the Argyle Street Glasgow Marriot hotel and next to where the Kingston Bridge crosses Argyle Street.  Washington Street runs at right angles from  Argyle Street.  See local view ! 

WHERE CAN I PARK? 

There is a large ground-level open-air car park directly opposite us, currently c. £8.40 per day, and you can pay by card through RingGo. There are a number of other car parks in the immediate area too.

WHAT bus routes ARE NEARBY?

For bus travelers we recommend taking number 204, 205, 206, 214, 215 or 216 and stopping at the nearby Best Western Argyle or Marriot Hotels. 

WHICH train station should i use?

We recommend arriving from Anderston station - we are located diagonally across the road.  We are also around a 10 minute walk from Central Station, a similar time from Charing Cross, and a 19 minute walk from Glasgow Queen Street Station.